There are certain questions that we encounter on a regular basis, these are known as Frequently Asked Questions.

Q. What is a Virtual Hosting?
A. Virtual Domain hosting is your own domain name (yourdomain.com) installed on our servers, using our hardware and software.

Q. Who is interNIC?
A. The InterNIC is an independent body in charge of holding the registration and routing of Internet domain names.

Q. Can I access my domain without the www?
A. Yes, you are able to access the domain address with or without the "www" in front of the domain name, but it depends on how the domain DNS entries have been made.

Q. Do you handle the domain name registration?
A. Yes. We are directly affiliated with HRC Domains.

Q. Can I transfer an existing domain name to your servers?
A. Yes

Q. How long does it take to set up a new virtual hosting account?
A. New accounts are usually set up within 24 hours from the time you enter your order.

Q. Do you offer technical support to customers?
A. Yes. We encourage our customers to send email to support@hrc4.net for any questions or concerns.

Q. Can I use my account for commercial use?
A. Absolutely, you can use your account for commercial use.

Q. Will I have unlimited access to upgrade my website?
A. You have unlimited access via FTP. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your discretion.

Q. How do I transfer files to my web site?
A. Files must be transferred to the web server by File Transport Protocol (FTP) or Telnet.

Q. How long does it take before my domain name is active?
A. Once the registrar gives the OK, it usually takes up to 72-hours before it is transfered and active.

Q. What platform or operating system (OS) does HRC Hosting use?
A. Our servers run Apache Web Server on Linux, FreeBSD, and Sun.

Q. What resources do I need to use HRC Hosting's web hosting services?
A. If you are viewing this page, then you have all that is required to take advantage of HRC Hosting's services a computer with an Internet connection.

Q. Does HRC Hosting offer dial-up access to the Internet?
A. Not directly, however, this list has excellent service providers nation wide. From $6.50 per month Dial-up to $50.00ish for highspeed broadband.

Q. Does HRC Hosting support and offer Microsoft Access, ASP, and MSSQL?
A. Yes. These features are specific to Microsoft Windows 2000 Server and supported by our Windows 2000 web hosting selection.

Q. Does HRC Hosting offer 24-hour technical support?
A. Yes! We offer 365 support by email. We will respond in 24 or less to any support request. We're proud of our dedicated team of qualified support technicians, who are ready to solve any dilemmas you might be experiencing at any time of the day or night.

Q. What kind of connection does HRC Hosting have to the Internet?
A. HRC Hosting connects to the Internet backbone through multiple redundant 1 gigabyte Fiber-Optic uplinks connecting to completely redundant Jupiter routers.

Q. Does HRC Hosting also design web pages?
A. Yes, we offer a fee based design service to help our customers who don't wish to build their own sites. Please contact webdesign@hrc4.net for more information.

Q. Does HRC Hosting offer a shopping cart?
A. HRC Hosting offers Miva, OSCommerce, AbleCommerce products.

Q. Can I securely accept credit card information through my web site?
A. If you order our E Commerce Plan you have a site that is SSL (secure socket layer) enabled. You then have a choice of several different (Price varies) systems. This allows users of your site to submit credit card information with confidence, knowing that it is being transmitted safely and securely through the Internet.

Q. Is it possible to process credit card transactions in real time?
A. For this we recommend that you choose our E-commerce Plan (ABLE Commerce, OS commerce, or Miva).
You need three things to process the credit card payments in real time:

1. An internet account (Virtual Hosting)
2. A real-time credit card processing account (example: Charge.com)
3. A shopping cart that supports your choice of a real-time credit card processing solution.

Q. Does HRC Hosting provide any database solutions?
A. HRC Hosting supports MySQL and MS PostgreSQL. MySQL database is free with our Gold Plus Plan and higher. MS SQL support is provided with our Windows 2000 plans. MySQL is also supported as an option on our UNIX plans.

Q. What statistical package does HRC Hosting offer?
A. All HRC Hosting plans include WebAlizer or Modlagon. Also, you have access to the raw log files and it is free to use the statistical packages of your choice.

Q. Do you offer any 'ready-to-run' cgi-scripts?
A. Yes, HRC Hosting offers several 'ready-to-run' cgi-scripts with most of our plans.

Q. What are referral logs? Does HRC Hosting offer them?
A. Referral logs tell you the web site from which visitors reached your page. Using this information, you can concentrate your online advertising to maximize traffic to your site. We provide this information in the structure of domain names of the referring pages (not IP addresses), making it easier to interpret and analyze. HRC Hosting offers referral logs as an option for free.

Q. Does HRC Hosting offer chat rooms?
A. Yes, we offer Volano Java Chat.

Q. Does HRC Hosting allow cron jobs ?
A. HRC Hosting may allow programs to run in the background. These programs will be considered on an individual basis and customers will incur extra charges based on system resources used and operational maintenance needed. If you wish to run background programs please contact HRC Hosting at support@hrc4.net so that we can arrange set-up.

Q. Does HRC Hosting support Microsoft FrontPage?
A. HRC Hosting will install the necessary extensions for you to use FrontPage and is happy to answer your questions related to the use of these extensions. FrontPage extensions are needed to enable you to publish your site with FrontPage, and to run the tools supported by FrontPage: WebBots, ToDo Lists and the FrontPage/Explorer interface.HRC Hosting does not support problems and questions directly related to the use of FrontPage itself. Instead, we will direct you to Microsoft's FrontPage Technical Support.

Q. What version of FrontPage does HRC Hosting support?
A. We support FrontPage 2002, 2000, and 98.

Q. Does HRC Hosting support third-level domains or sub domains?
A. HRC Hosting supports third level domain names with any of our web hosting packages, such as "name.yourdomain.com".

Q. How long does it take for my web address to start working?
A. It's depending on your domain's registrar. It usually takes around 48-72 hours for the domain to fully propagate.

Q. Does HRC Hosting offer domain registration?
A. Yes we do. Register a domain name through HRC Domains for only $14.95/year or Less!

Q. Will you give us the temporary web address before my domain name resolves?
A. Yes, before your domain name resolves, we will give you the temporary web address so you can test or setup the account before your domain name fully propagates.

Q. Can I run Common Gateway Interface or CGI scripts on my web server?
A. Yes you can. Each Web Hosting account comes with a personal cgi-bin directory.

Q. Can I have telnet or Secure Shell (SSH) access on the web hosting account?
A. No, you can only access the server from our web control panel and FTP. If you require SSH Access call or please E-mail support@hrc4.net with request and reason.

Q. Does HRC Hosting support ASP?
A. Yes, on Windows 2000 and Linux with chilisoft ASP.

Q. Does HRC Hosting offer backups of all my data?
A. HRC Hosting has network backup services (EMC) for all its virtual hosted accounts.

Q. Can I manage my DNS zone files such as creating CNAME, IP POINT and MX records?
A. Yes, you will be able to setup DNS entries such as MX records, CNAME records through your web control panel.

Q. Can I have anonymous FTP using my domain name for public access?
A. Yes, the Anonymous FTP comes with our and above web hosting accounts.

Q. How can I access my e-mail?
A. You can access your e-mail using our Web Mail features or you can use POP3/SMTP.

Q. What is HRC Hosting?
A. A hosting provider that specializes in Virtual Web Hosting, which means that you can find a home for your web site on our servers and establish a presence on the Internet. Contact Information for HRC Hosting

Q. What contract and payment terms are available?
A. For virtual hosting we bill in quarterly increments and require a minimum one year contract. We accept American Express, MasterCard, Discover and Visa cards as well as personal and business checks. Please contact Sales@hrc4.net.

Q. How do I transfer from my current host to HRC Hosting?
A. The first step is

1. Find out who is the administrative contact is
2. Go to whois.net and do a look-up on your domain name. If you are the administrative contact then just follow the instructions to change your domain information.
3. You will need to change the current server addresses to our DNS addresses, which are:
   Primary server name: ns1.whdns.net
   Primary server number: 198.32.126.11
   Secondary server name: ns2.whdns.net
   Secondary server number: 64.241.168.25

Q. Do you allow adult sites?
A. No, HRC Hosting does not host adult content sites. Please read our Accetable Use Policy (AUP) if you have questions about acceptable content. If you need hosting for a site that has a mature them we suggest DAFR.NET

Q. What about E-commerce?
A. We are fully equipped to take your business online. With security certificates by Thawte, and years of E-commerce experience, HRC Hosting is a natural choice for E-commerce. Let's discuss your E-business venture.

Q. How long have you been doing this?
A. We have been in the business since 1998.

Q. Do you support?
A. ImageMagick - yes.
Real Audio/Video streaming: Yes. For more information please call sales@hrc4.net
Java and Java Applets - Yes
PHPLib - Yes, but you have to install your own private copy.
SSL - Yes, but you have to provide your own certificate or use our shared certificate.
ASP - Yes, we support ASP on Unix (chilisoft ASP) or Windows.
GIF/JPG files - Yes

Q. What currency are your prices in?
A. Our prices are quoted in United States Dollars (USD)

Q. How can I get billing support?
A. You can email billing@hrc4.net or you can call us at 1800 709-0110

Q. What is your turnaround time for having a server set-up?
A. This can be done in 48 hours depending upon the customer's configuration and special needs.

Q. Is there a guarantee on hardware components?
A. Refer to our (SLA) Service Level Agreement on hardware.

Q. Can I supply my own dedicated server for you to host?
A. Yes, you can. This is known as co-location. Please contact sales@hrc4.net

Q. What is a server?
A. A server is the physical node or computer that holds your files, and performs the task of hosting your website.

Q. What is UNIX? is it for me?
A. Unix is considered the operating system of choice by most hosting professionals. This is due to its reputation as a powerful and flexible, yet very stable OS. Here are a few advantages of Unix:

1. Many web server applications are available on the Internet; both as freeware and commercial software are intended for use with the Unix OS. This includes many of the scripts, written in languages such as Perl, C, C++, Java, and PHP, which are used to add functionality to web sites.
2. Sendmail is a Unix subroutine used to send e-mail messages. It is also needed for the performance of many useful programs.
3. Unix is widely look upon as the most reliable and stable operating system.
4. It uses text-based commands instead of a graphical user interface.
5. It doesn't waste memory or disk space on bells and whistles and it is capable of doing a lot more with fewer resources than similar NT systems.

Q. What is NT? Is it for me?
A. It is easier to integrate Microsoft's programs with the NT operating system.
Microsoft's NT operating system has a downside. It is very hard on web servers and will require a generous allowance of resources if you want to maintain a stable platform.
Even with a superior hardware, NT servers will have to be rebooted frequently.

Q. Which should I choose UNIX or Windows Hosting?
A. We recommend Linux (Unix) as it is more robust, stable platform and capable of a lot more load than Windows. This has nothing to do with the software on your PC that you use to surf the Internet.

Q. What is an IP address?
A. IP address is short for Internet Protocol address. An IP Address is a numerical identifier for a computer, or node attached to the Internet.

Q. How do I check if a domain is already registered?
A. Using the domain search feature on HRC DOmains.

Q. How are backups handled?
A. Backups are handled by the Dedicated Server Client unless otherwise specified in the contract.

Q. Who handles the DNS?
A. Clients have the option of running their own DNS or having us handle it for them free of charge.

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